User
- Gets answers quickly
- Quickly learns locations of relevant manuals, etc. (enables users to solve problem themselves)
- Can ask without worrying about time or day or contents of the question because it is answered by a bot
Operator
- Can focus on main job, or to more productive work, by letting the chatbot handle and response those commonly asked questions.
- Questions which the bot was unable to answer can be checked from dashboard, and can be used for updating the FAQ effectively
